Regulations of the MERKURY Holiday Resort
I. General Provisions
Staying on the Resort premises means that guests are familiar with and accept the following Regulations.
Children and minors under 18 years old may stay only under adult supervision.
Persons not registered at the Resort but staying between 11:00 PM and 7:00 AM must leave; otherwise, their stay will be charged according to the price list.
No commercial activities, gambling, or promotional/advertising actions are permitted on the premises without the Manager’s consent.
The organization of bachelor/bachelorette parties or other mass gatherings is prohibited without the management’s approval.
II. Accommodation and Reservation Rules
Guests may stay in rooms or cottages according to the rate list and reservation conditions.
The hotel day runs from 4:00 PM to 10:00 AM the following day.
Early check-in (8:00–13:00) is subject to availability and extra charges; after 13:00, it is free. Cottage check-in follows separate rental terms.
All arrivals must:
Be registered with a valid ID,
Pay stay fees per the price list,
Leave a refundable deposit of 500 PLN, returned at check-out if rules are followed (or waived by the Manager).
The Manager may change the deposit amount without notice.
Reception is closed from 8:00 PM to 8:00 AM—arrivals/departures at these times must be pre-arranged.
Accommodation may be refused to those:
Under the influence of alcohol or drugs,
Behaving aggressively or vulgarly,
Who failed to inform about organized events,
Violating the Regulations.
No refunds for shortened stays (accommodation or meals).
Once keys are issued, the guest is financially responsible for the room/cottage.
Lost keys incur a fee of 200 PLN.
Please lock windows and doors when leaving.
The Resort reserves the right to change room/cottage assignments, ensuring equal or higher standard.
Free towel exchange on the 7th day, bedding exchange on the 14th day. Paid exchanges: 10 PLN per towel or bedding item—arrange at reception.
Prohibited in rooms/cottages:
Smoking or using e-cigarettes (penalty: 1 000 PLN),
Frying fish in cottages (1 000 PLN),
Removing towels, bedding, furniture, TV, kettle, etc.,
Leaving unsupervised electrical cords/devices,
Using appliances over 60 W without reporting,
Using toilet fresheners (costs apply for clogs).
III. House Rules
Guests must behave safely and responsibly toward others and Resort property.
Quiet hours are from 11:00 PM to 7:00 AM.
The premises are under video surveillance; recordings kept for one month.
Bringing food or dishes from the dining hall is prohibited.
Disturbing the peace, especially during quiet hours, may result in removal from the Resort without compensation.
Fires and grilling are allowed only in designated areas; dispose of waste properly afterward.
A first-aid kit is available at reception.
Damage caused by guests will be charged immediately; if cost cannot be determined, an estimate may follow within 7 days with a damage report.
Smoking violations incur a 1 000 PLN fee.
Please keep the area clean; we provide cleaning supplies on request. Significant contamination requiring professional cleaning will be charged in full.
The Resort is not responsible for lost or left items.
Prohibited: digging, damaging plants or equipment.
In case of danger, fault, or malfunction, staff may enter rooms without prior notice.
IV. Meals
Animals are not allowed in the dining hall; pet owners may eat on the patio.
Guests must present their meal cards at each service; meals cannot be served without them.
Meal times: breakfast 8:00–10:00, lunch 13:00–14:00, dinner 17:00–19:00 (may vary).
Taking cups, plates, glasses, or utensils from the dining hall is prohibited.
Taking cake is allowed on paper trays only; taking any other food may incur a 15 PLN charge.
V. Parking Rules
Park only in designated spaces; do not drive onto green areas.
Parking is at your own risk—no surveillance.
The Resort is not responsible for vehicles or belongings left in them.
VI. Pet Policies
Pets (dogs, cats up to 25 kg) are allowed, except aggressive or sick animals.
Pet owners must:
Declare pets before arrival,
Pay pet fees per price list,
Show a valid vaccination record,
Bring their own bedding,
Not allow pets on beds,
Clean up after their pets,
Keep pets on a leash on-site.
Pets are strictly prohibited from playgrounds, dining hall, and restrooms.
Patrons with pets may dine on the patio only.
Rules for pets on the beach are subject to local municipal regulations.
VII. Final Provisions
Guests must follow these Regulations, as well as health, safety, fire rules, and staff instructions.
Complaints about services must be submitted directly to the Resort Manager; those submitted after departure may not be addressed.
These Regulations have been effective since November 1, 2023.