Regulations

Rules and Regulations of the MERKURY Holiday Resort

I. General Provisions
II. Accommodation Rules
III. Order Regulations
IV. Dining
V. Vehicle Parking Rules
VI. Pet Policy
VII. Final Provisions

I. General Provisions

Staying at the Resort implies knowledge and acceptance of the following Regulations.
Children and minors under the age of 18 are allowed to stay only under adult supervision.
Persons not accommodated at the resort must leave the premises between 11:00 PM and 7:00 AM. Otherwise, an accommodation fee will be charged according to the price list.
Any trading, gambling, promotional, or advertising activities are prohibited on the resort premises without the Manager’s consent.
The Resort does not allow bachelor or bachelorette parties, or other mass gatherings without management approval.

II. Accommodation and Reservation Rules

Guests may stay in rooms or cottages on the premises in accordance with the service price list and reservation terms.
Check-in is from 4:00 PM, and check-out is by 10:00 AM the next day.
Early check-in between 8:00 AM and 1:00 PM is possible if rooms are available, and extra fees apply as per the price list. Check-in after 1:00 PM is free of charge. Cottage check-in follows specific rental terms.
All guests arriving to stay overnight are required to:

  • check in with a valid ID,

  • pay for the stay as per the price list,

  • provide a refundable deposit of PLN 500, which will be returned on the day of departure after the room/cottage is checked and provided the regulations were followed. The fee may be waived with the Manager’s approval.
    The Resort Manager reserves the right to change the amount of the deposit without giving a reason.
    Reception is closed from 8:00 PM to 8:00 AM. Arrivals and departures during these hours must be arranged individually with Reception.
    We reserve the right to refuse accommodation to persons:

  • visibly under the influence of alcohol or drugs,

  • behaving aggressively or in a vulgar manner,

  • who failed to notify the management of organized events,

  • who do not comply with resort rules.
    In case of shortened stay, the Resort does not refund payments for accommodation or meals.
    Upon receiving the key, the registered Guest becomes materially responsible for the room or cottage and its furnishings.
    Loss of a key will result in a PLN 200 fee.
    Please ensure all windows and doors are closed when leaving the room/cottage.
    The Resort reserves the right to change the room/cottage number without informing the Guest, provided the new accommodation is of the same or higher standard.
    Free towel exchange can be requested at Reception starting from the 7th day of stay; bed linen from the 14th day. Paid exchanges are: PLN 10/towel and PLN 10/linen item. Please leave items for exchange in a visible spot in the room.
    The following are strictly prohibited in rooms/cottages:

  • smoking cigarettes or e-cigarettes (PLN 1000 fine),

  • frying fish in cottages (PLN 1000 fine),

  • removing towels, bedding, quilts, pillows, bedspreads, furniture, TVs, kettles,

  • leaving plugged-in electric devices unattended,

  • using electric devices with power consumption over 60W without notifying staff,

  • using toilet deodorizer hangers; if clogging occurs due to hangers, the Guest bears all costs of plumbing repair.

III. Order Regulations

All persons on the premises must behave in a manner that does not endanger their own or others’ safety, or Resort property.
Quiet hours are from 11:00 PM to 7:00 AM.
The resort area is monitored by CCTV. Footage is stored for one month.
It is forbidden to remove food or tableware from the dining hall.
Persons disturbing peace and order, particularly breaking quiet hours, may be removed from the Resort without any compensation.
Fires may only be lit in designated areas.
Grilling is only allowed in designated areas. Waste from grilling must be doused with water and placed in the location indicated by staff.
A first aid kit is available at Reception.
Damages caused by Guests are settled on-site. If costs cannot be assessed immediately, they will be estimated within 7 days and documented in a damage report.
Smoking in rooms/cottages results in an additional charge of PLN 1000 added to the final bill.
Guests are kindly asked to maintain cleanliness. Cleaning products are available upon request. Please report any major dirt or damage to the staff.
The Resort is not responsible for items left or lost by Guests.
If a room is soiled, contaminated, or infested and requires professional cleaning, disinfection, or pest control, the Guest will bear the full cost.
The following are strictly prohibited on the premises:

  • digging holes or trenches,

  • damaging plants, cutting shrubs or trees,

  • damaging furnishings or equipment.
    In case of suspected irregularities, danger, or failure, staff have the right to enter a Guest’s room without prior notice.

IV. Dining

  1. Animals are not allowed in the dining area. Guests with animals may use the patio.

  2. All diners must present their stay card with the appropriate meal marking at each meal. Meals will not be served without it.

  3. Meals are served at set times:

    • breakfast: 8:00 AM – 10:00 AM

    • lunch: 1:00 PM – 2:00 PM

    • dinner: 5:00 PM – 7:00 PM
      Meal times may change depending on the number of guests.

  4. Cups, glasses, plates, and cutlery must not be taken out of the dining hall.

  5. Food may not be taken out of the dining hall, except for cake after lunch, which may be taken on paper trays. If other food is taken, staff may remind Guests and charge a fee of PLN 15 added to the room bill.

V. Vehicle Parking Rules

  1. Parking is only permitted in designated parking spaces (marked with paving stones or markers). Driving onto the green areas of the Resort is strictly prohibited.

  2. The Resort’s parking area is unguarded.

  3. The Resort is not responsible for vehicles left on the premises or for any property left inside them.

VI. Pet Policy

Pets (dogs and cats only) are allowed at our Resort, with the exception of aggressive, sick, or large animals weighing more than 25 kg.
Pet owners are required to:
– notify the Resort in advance about bringing a pet,
– pay a pet stay fee according to the Price List,
– have a valid vaccination booklet for the animal,
– provide bedding or necessary materials for their pet to sleep on,
– ensure that pets do not sleep on hotel beds,
– clean up after their pets,
– always keep pets on a leash while on Resort premises.

Animals are strictly prohibited from entering the playground, dining hall, and sanitary facilities.
Guests using the Resort’s meal services may dine with their pets on the patio area. Pets are not allowed in the main dining hall.
Please note: regulations for bringing pets to the beach are determined by the City and Municipality Office of Trzebiatów.

VII. Final Provisions

Guests using the services of the Resort agree to comply with these Rules and Regulations, as well as all health, safety, and fire regulations, and the instructions of the Resort’s management and staff.
Any complaints regarding services must be submitted directly to the Resort Manager. Complaints made after services have been rendered may not be considered.
Changes to the regulations come into effect as of November 1, 2023.